Terms of Service

1. Acceptance of Terms

By accessing or using CheckMyRental services, operated by Altam CO LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

CheckMyRental provides recurring property inspection and monitoring services for the Tampa Bay, Florida area through a subscription model. Services include:

• Recurring property inspections (monthly, quarterly, or biannual frequency)
• Move-in and move-out documentation visits
• Photo documentation with AI-assisted analysis and repair cost estimates
• Same-day PDF reports with findings and recommended actions
• Contractor-ready work orders grouped by trade
• Client portal with photo galleries, issue tracking, and condition history
• Tenant maintenance notice delivery via SMS
• Automated tenant scheduling and reminder coordination
• Add-on services such as AC filter replacement

Services are subject to availability and scheduling constraints within our service area.

3. Subscription and Scheduling

3.1 Subscriptions

Services are provided through recurring subscriptions. You select an inspection frequency (monthly, quarterly, or biannual) and add the properties you want monitored. Inspections are created and scheduled automatically on each billing cycle.

3.2 Adding and Removing Properties

You may add or remove properties from your subscription at any time through your client portal. When adding a property mid-cycle, billing is prorated for the remainder of the current period. When removing a property, any pending inspections for that property are cancelled and billing is prorated accordingly.

3.3 Tenant Coordination

By providing tenant contact information, you confirm that you have the authority to do so and that you have informed your tenant about the scheduled inspection. Tenants will receive text messages with scheduling links and reminders. You are responsible for ensuring tenant cooperation and property access.

3.4 Automated Scheduling

Our system automatically coordinates inspection scheduling with tenants via SMS. Tenants select a preferred time slot from available options. If a tenant does not respond within the inspection window, you will be notified and may take action through your client portal.

3.5 Service Area

Our services are currently available in the Tampa Bay area including Tampa, Hillsborough County, St. Petersburg, Clearwater, Pinellas County, and surrounding areas. We reserve the right to decline service requests outside our service area.

4. Payment Terms

4.1 Pricing

Current per-visit pricing is displayed on our website and is subject to change. Pricing varies by property type (apartment, single family home, large home). The same per-visit rate applies regardless of inspection frequency. Add-on services such as AC filter replacement are priced separately and billed per visit.

4.2 Recurring Billing

Subscriptions are billed automatically on a recurring basis through Stripe. Your payment method will be charged at the beginning of each billing cycle for all properties on your subscription. You authorize recurring charges when you subscribe.

4.3 Proration

When you add or remove properties mid-cycle, or change your inspection frequency, billing is prorated automatically. You will be charged or credited the appropriate amount for the remainder of the current billing period.

4.4 Payment Processing

All payments are processed securely through Stripe. We do not store your credit card information on our servers. By providing payment information, you authorize us to charge the applicable subscription fees.

4.5 Failed Payments

If a recurring payment fails, your subscription will be marked as past due and inspections may be paused until payment is resolved. You can update your payment method at any time through your client portal.

5. Cancellation and Access

5.1 Subscription Cancellation

You may cancel your subscription at any time from your client portal. Upon cancellation, your subscription remains active until the end of the current billing period. Already-scheduled inspections will still be completed. There are no cancellation fees or contracts.

5.2 Individual Inspection Rescheduling

Tenants may reschedule a confirmed inspection up to 2 times per cycle. Florida law requires a minimum of 24 hours' advance notice for property inspections, which our system enforces automatically.

5.3 Property Access

You are responsible for ensuring property access during scheduled inspections. If a tenant does not respond to scheduling requests within the inspection window, the visit may count toward the billing cycle. Repeated access issues at the same property across consecutive cycles will be flagged for your attention.

5.4 No-Shows

If a tenant is not present for a scheduled inspection, a follow-up booking link will be sent automatically. After 2 no-shows for the same booking, no further automatic rescheduling will occur.

6. SMS/Text Messaging Program

Program Name: CheckMyRental Inspection Scheduling

CheckMyRental uses text messages (SMS) to coordinate property inspections, deliver maintenance notices, and provide service updates. By having your phone number provided by your landlord or property owner during subscription setup, you consent to receive text messages from CheckMyRental related to inspection scheduling and property maintenance.

6.1 Types of Messages

Tenants may receive the following types of text messages:

• Inspection scheduling links to select a preferred date and time
• Booking confirmation messages
• Appointment reminders (24 hours before scheduled inspections)
• Rescheduling notifications
• Follow-up reminders for unscheduled inspections (24-hour and 48-hour nudges)
• Maintenance notices with items requiring tenant attention
• Maintenance follow-up reminders (7 days after initial notice)
• No-show rescheduling links
• Legal notice communications per Florida statute

Landlords may receive the following types of text messages:

• Inspection completion notifications with portal link

6.2 Message Frequency

Message frequency varies based on inspection scheduling activity. Tenants will typically receive 2-6 messages per inspection cycle. Landlords will receive 1 message per completed inspection if a phone number is on file.

6.3 Costs

Message and data rates may apply. CheckMyRental does not charge for text messages, but your carrier's standard messaging rates may apply.

6.4 Opt-Out

You can opt out of text messages at any time by replying STOP to any message from CheckMyRental. After opting out, you will receive a final confirmation message and will no longer receive text messages from us. Note that opting out may affect your ability to receive inspection scheduling notifications.

6.5 Help

For help with text messaging, reply HELP to any message or contact us at (813) 252-0524 or info@checkmyrental.io.

6.6 Consent

Consent to receive text messages is not a condition of purchasing any goods or services. Your phone number is provided by the property owner or landlord who subscribes to our service. Messages are limited to inspection scheduling, maintenance notices, and service-related communications.

6.7 Supported Carriers

Messages are sent via standard SMS and are supported by all major US carriers. CheckMyRental and carriers are not liable for delayed or undelivered messages.

7. Reports, Portal, and Data

7.1 Report Delivery

Inspection reports are typically delivered the same day as the visit via your client portal. Reports include photo documentation, findings categorized by severity, repair cost estimates, and recommended actions.

7.2 Report Accuracy

While we strive for accuracy, our inspections are visual assessments and may not identify all issues. Repair cost estimates are approximate ranges based on typical market rates and should not be treated as contractor quotes. We do not guarantee that all defects will be discovered.

7.3 Client Portal

Your subscription includes access to a client portal where you can view inspection reports, photo galleries, issue history, work orders, and manage your subscription. Portal access continues as long as your subscription is active. After cancellation, you may still access existing reports and data for 90 days. After that period, data may be deleted.

7.4 Tenant Notices

You may send maintenance notices to tenants via SMS through the client portal. Tenants can view and mark items as completed through a web-based checklist. Completion status is visible in your portal and verified at the next inspection.

7.5 Data Ownership

You retain ownership of your inspection reports, photos, and property data. We retain a copy for our records, quality assurance, and AI model improvement purposes. Property photos may be used to improve our analysis accuracy but will not be shared with third parties or used for marketing without your consent.

8. Limitations of Liability

8.1 Service Limitations

Our inspections are limited to visual assessments of accessible areas. We do not:

• Perform invasive or destructive testing
• Inspect areas that are inaccessible or unsafe
• Predict future conditions or lifespan of components
• Determine code compliance
• Guarantee the accuracy of AI-generated repair cost estimates (estimates are approximate ranges for informational purposes only)

8.2 Liability Cap

Our total liability for any claims arising from our services shall not exceed the total amount paid under your subscription in the 12 months preceding the claim, up to a maximum of $5,000.

8.3 No Warranties

Services are provided "as is" without warranties of any kind, express or implied. We do not warrant that inspections will be error-free or that all defects will be identified. AI-generated analysis, repair cost estimates, and issue classifications are provided for informational purposes and may contain errors.

9. Indemnification

You agree to indemnify and hold harmless Altam CO LLC, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Property damage or injury resulting from property access
• Disputes with tenants arising from maintenance notices or inspection findings you send or act upon
• Decisions made based on AI-generated analysis, cost estimates, or recommendations in our reports

10. Intellectual Property

All content on our website and in our reports, including text, graphics, logos, and software, is the property of Altam CO LLC and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

11. Privacy and Data Protection

Your use of our services is governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy to understand our data practices.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions.

12.2 Arbitration

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except for disputes that may be brought in small claims court.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis only and waive any right to participate in class action lawsuits or class-wide arbitration.

13. AI and Automated Analysis

Our inspection reports include analysis generated by artificial intelligence systems. This includes:

• Issue detection and classification from property photos
• Repair cost estimates based on market data
• Priority and responsibility assignments (owner vs. tenant)
• Condition change tracking across inspections

AI-generated findings are reviewed for quality but may contain errors. They should be used as a starting point for property management decisions, not as definitive assessments. Always consult qualified professionals for repair estimates, legal matters, or safety concerns.

14. Account Security

Portal access is authenticated via email-based login links. You are responsible for maintaining the security of your email account. Do not share login links with unauthorized parties. We are not liable for unauthorized access resulting from compromised email accounts.

15. Prohibited Conduct

You agree not to:

• Use our services for any unlawful purpose
• Provide false or misleading information when subscribing
• Subscribe for properties you do not own or legally manage
• Use our reports or documentation for fraudulent purposes
• Send harassing or misleading tenant notices through our platform
• Interfere with scheduled inspections or harass our staff
• Attempt to reverse-engineer our AI analysis systems

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Altam CO LLC regarding our services and supersede all prior agreements.

19. Contact Information

If you have questions about these Terms of Service, please contact us:

20. Acknowledgment

By using CheckMyRental services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.